At Instituten.com, we want to ensure that you are 100% satisfied with your purchase. However, if you wish to return an item, let us know within 30 days of receiving it and you will receive a full refund of the price of the product. Please check your products carefully upon delivery to ensure that it has not been damaged during the shipment process.
A refund of your products will be made within 14 days from when we receive your returned product. To make a return, send an email to info@instituten.com with details as to why you are requesting a refund, with your order number included in the subject line or main body text of your email. Once we have received your product, you will receive confirmation of your refund via email or telephone.
To ensure that everyone is given the same opportunities, we have placed a limit on the number of times you may return products for a refund, which has been placed at a total of two (2); unless under special circumstances approved by managerial staff. We ask that you please choose your products carefully, or if you’re unsure, to contact us through any of the following contact streams so that we can ensure you are getting the right product for your needs before you purchase.
